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Crucial Hosting Review

If you’re looking for a web host, you’ve probably heard about Crucial.

crucial hosting australia

Our Crucial hosting review will give you an in-depth look into this service.

What is Crucial Hosting Australia?

The company has been around since 2003.

Its founders were not industry experts. They were college students who wanted to help small businesses. As the company caters to Australian clients, it’s no surprise that it was founded down under. It came into being in Bondi.

The best alternatives to Crucial are BlueHostPanthur and Wix. Check them out before making a decision

Although the web service has been around for more than a decade, it’s not the most popular. This is as it focuses on local growth more than being an international name. This doesn’t mean that it doesn’t have a loyal following. Crucial boasts about serving over 50,000 websites a day. No, it does not have millions of clients but a good 6000.

If you want to work with them, know that you’re getting access to over 7000 VPS servers. Compared to competitors, this is an impressive amount.

The platform has won many awards. Some of them are:

  • The 2015 ABA100 Marketing Excellence Award
  • The 2015 ABA100 Service Excellence Award
  • The 2014 CRN Fast 50 Award
  • The 2012 Australian Anthill 30 Under Thirty Award

One of the ways the company has survived so long is due to its investments. According to its team, they invest each dollar like it’s their last.


As mentioned, it’s a hosting service that solely focuses on Australian companies. It has been in the game for a while – and they know exactly what they’re doing.

The small-scale nature of the web service works well. You get more personalized help. We will review Crucial’s customer support, and you’ll see what we’re talking about.

Overall, the platform has a positive reputation and continues to grow. It’s up to you to decide if you want to get on board with them or not.

Customer Support

You’re getting expert customer support. You can contact them through email, calls, or tickets. A lot of the time, the support desk works after hours to help customers. They are known to be very friendly and provide expert help. Considering that many of the company’s competitors don’t offer helpful customer support, so we’re pleased.

You also can get your issues sorted through their information center. It is very thorough. We found that they answered a range of questions.

Something neat about the web service is that there is a “status” page. It shows you how transparent the platform is – it’s full of information on that you normally wouldn’t know. Its primary use is to inform users about updates and maintenance.

However, there is one drawback. Crucial doesn’t offer a live chat. Much of its rivals do, so we’re disappointed.


We’re not going to lie, the hosting service has steep prices.

crucial prices

It’s one of the most expensive hosting services we’ve come across. Depending on the package you choose, the price you’ll be paying would differ. Luckily for you, there are countless plans.

If you want WordPress hosting, you can choose between 3 subscriptions. Here are their prices:

  • Standard – AUD 19.90
  • WordPress Plus – AUD 39.90
  • WordPress Advanced – AUD 59.90

As you can imagine, the features you get depends on the plan you choose – more on this below.

If you want VPS hosting, you’ll pay:

  • Linux VPS – AUD 10
  • Windows VPS – AUD 70
  • cPanel VPS – AUD 69
  • cPanel Managed VPS – AUD 210

Whichever package you choose, Crucial offers a 30-day money-back guarantee. The policy is a breeze to understand.

If you’re thinking of using its services, know that there are many ways to make payments. You can do so with a credit or debit card, PayPal account, and e-wallets. Of course, payments are secure through HTTPS.

We have some bad news – if you want to secure your site with an SSL certificate, you’ll have a very basic one included in your subscription. You can get better certificates sold on the site. You’ll be paying between $99 -549 for them.

WordPress Hosting

You’re already familiar with how steep its WordPress hosting plans are. Let’s see what you get with them.

The basic plan only lets you host one site. Along with the domain, you get 25 GB of storage and the ability to handle unlimited monthly traffic. Your site is backed up daily, which is helpful. However, if you want to access a previous version, you’ll have to pay. There is a free SSL certificate but it’s not as thorough as the paid type.

The basic package comes with DDoS protection. Unfortunately, we don’t exactly what type of protection is used. Considering that alternatives like WPX use Incapsula, we have high standards.

To edit pages, you will get a staging area. We have to say, it’s easy to use. You can also test plugins and other tools before placing them on your website.

You’re probably wondering what hosting power your subscription will be utilizing. For the basic one, it’s 200%.

In terms of the $59 highest-tier package, you get 3 domains. The storage you’ll have would be 75 GB, and you can handle unlimited traffic. The free SSL certificate and DDoS protection are included, as well as the staging area, smart updates, and daily backups. Your CPU power will be an impressive 600%.

You only get one staging site in the $19 option. However, there are 3 when you choose the most premium one.

VPS Hosting

So, you’re already familiar with the cost of the VPS packages. If you go for the $10 plan, you’ll get DDoS protection and SSD storage. The latter results in your webpages loading faster. You’ll also get administrative access to your website. Unfortunately, that’s about all you’ll be able to use. You don’t get 24/7 customer support or regular system checks.

If you go for the most expensive plan, regular system checks and 24/7 support would be available. Your website will be updated daily. You’ll also have SSD storage and DDoS protection.

When using the basic plan, you can get your website backed up, but it’ll be an additional feature that you’ll have to pay for. If you have a preexisting website to transfer, you’ll have to contact the team. This is true regardless of the subscription you have.

The top-tier plan comes with many benefits. However, don’t forget that it’ll cost you. You’ll be paying $210 a month.

When it comes to VPS hosting, Crucial gives you access to many types. There are 6 as of now.

Shared Hosting

Its shared hosting plan comes in 3 packages. The basic one offers 50 GB a month. Your monthly data is unlimited and you have a control panel. We’re glad that daily backups take place. DDoS protection and a basic SSL certificate are at your disposal. You have access to an unlimited number of subdomains too.

Of course, you can make unlimited email accounts for your team members.

In terms of the AUD 42.90 package, you get 150 GB of storage a month and unlimited data. You’ll enjoy the fact that daily backups are at your disposal. The free SSL certificate and unlimited email accounts are available too.

Something that differentiates the premium package from the basic one is the addon domains you’ll have. For the $42.90 subscription, it’s 3, while its counterpart has only one.


If you own a website and want to transfer it to Crucial, don’t hesitate. It’ll be a piece of cake as the web host’s team of experts will do all the work. However, it’ll cost you a pretty penny. As of now, it’s AUD 99. However, there is no cost involved when they check if migration can be done or not.

Final Thoughts

This web host doesn’t offer the most affordable packages. This is probably the first thing you’ll notice about it. They come with great features, but its alternatives offer better packages. Something noteworthy about Crucial is how small it is – you’re getting customer support that is always ready to help.

The company has won many awards. This is a testament to what a powerhouse it is. It’s been in the game for over a decade and has a great deal of experience under its belt. The fact that it hosts over 50,000 sites a day makes this quite evident.

The platform comes with a myriad of packages. If you want to use its WordPress hosting services, you will notice that each of them comes with different features. This is true for its VPS and shared-hosting ones as well. There are 6 different VPS host types available.

We’re not too fond of having to pay for site migrations. However, this isn’t uncommon for the industry. We’re glad that free investigations are done to check whether transfers can be managed.

At the end of the day, the platform continues to grow. It’s up to you to decide if you want to go on this journey with them. However, taking into consideration all the advantages this service offers, you won’t regret it.